Return and Refund Policy

At Luxecollections, operated by Urbanedge Solutions, we are dedicated to providing a smooth and convenient shopping experience. In this document, “we,” “our,” and “us” refer to Urbanedge Solutions, while “you,” “your,” and “user” refer to our valued customers.

By making a purchase on our website, you agree to the return and refund terms outlined below. If you need to return an item, the following guidelines will help you through the process.

Return Eligibility

To qualify for a return:

• Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
   
• All original tags, labels, and packaging must be included with the return.
   
• Products that show signs of use, washing, or alteration will not be accepted.
   
• Return requests must be submitted within 48 hours of delivery.

To initiate a return, please contact our support team within the specified timeframe. Returns that do not meet these conditions will not be approved.

How to Initiate a Return

Step 1: Submit a Request
Send an email with your Order ID and reason for return urbenedgesolutions@gmail.com.

Step 2: Provide Supporting Evidence
If the item is damaged, defective, or incorrect, include clear images showing the issue to help speed up the process.

Step 3: Follow Return Instructions
Once your request is reviewed and approved, you will receive detailed instructions on how to proceed with the return.

We reserve the right to decline return requests that do not comply with our policy.

Refund Process and Timeline

After the returned item is received, it will be inspected to ensure it meets the return criteria. You will be informed whether your refund has been approved or rejected.

If approved, the refund will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund has been processed.

Partial Refunds

In situations where the returned item does not fully meet the required conditions (such as missing packaging or minor damage), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what was ordered, please raise a return request within 48 hours of delivery. Kindly share clear photos or videos of the issue via email to help us resolve the matter promptly.

Need Assistance

For any questions or support related to returns or refunds, please contact us at: urbenedgesolutions@gmail.com.

Thank you for choosing Luxecollections. We appreciate your trust and are committed to ensuring a reliable and satisfying shopping experience.