Orders may be canceled only if they have not been processed or shipped. Once dispatched, cancellation is no longer possible. However, you may request a return if the item meets the eligibility criteria outlined in our policy.

Delivery generally takes 3–8 business days after dispatch, depending on location. Timelines may vary based on courier services. Occasional delays may happen during peak periods or due to unforeseen circumstances affecting delivery schedules.

Orders are prepared within 1–2 business days, excluding weekends and public holidays. A shipping confirmation email is sent once the order is dispatched. We consistently aim to ensure smooth processing and timely delivery for all orders.

Refunds are completed within 5–7 business days after item inspection and approval. The amount is credited to the original payment method used during checkout. You will receive a confirmation email once the refund process is successfully completed.

Products must remain unused, undamaged, and in original condition with tags intact. Return requests should be submitted within the allowed return window from delivery. Items showing signs of usage, damage, or alteration will not be accepted.